RED no longer manufactures, repairs, or offers firmware/software upgrades for all RED ONE cameras and accessories, and DSMC cameras and accessories. These products have been discontinued and repair parts are no longer available. We still offer technical support for all RED products (current and discontinued); if you need assistance, please submit a request here.
Below is the list of products that RED is unable to repair, organized by category.
Cameras
RED can no longer repair all RED ONE cameras, DSMC MYSTERIUM-X and DSMC DRAGON cameras.
| Sub-Category | Part Description |
| RED ONE | RED ONE® RED ONE® MYSTERIUM-X® |
| DSMC | EPIC-M MYSTERIUM-X® (and Monochrome) EPIC-M DRAGON® (and Monochrome) EPIC-X MYSTERIUM-X® (and Monochrome) EPIC-X RED DRAGON® SCARLET-X® MYSTERIUM-X® SCARLET-X® DRAGON® |
Displays
| Sub-Category | Part Description |
| RED ONE | RED® LCD |
| DSMC | RED® PRO LCD RED® Touch 5.0" LCD RED® Touch 7.0" LCD RED® Touch 9.0" LCD RED® PRO EVF (LCOS and OLED) |
| DSMC2 | DSMC2® RED® Touch 4.7" LCD DSMC2® RED® Touch 7.0" LCD (Forged CF and Woven CF) DSMC2® RED® Touch 4.7" LCD DSMC2® RED® Touch 7.0" LCD (Aluminum) RED® Pro Touch 7.0" LCD DSMC2® Touch 7.0" Ultra-Brite LCD (Standard and Direct Mount) |
Media
| Sub-Category | Part Description |
| RED ONE | RED-RAM® (128GB, 512GB) RED-DRIVE® RED® CF Card |
| DSMC | REDMAG™ 1.8" SSD (48GB, 64GB, 128GB, 256GB, 240GB, 512GB) |
| DSMC2 | RED MINI-MAG® (120GB, 240GB, 512GB, 1TB) |
| STATION | RED STATION® Compact Flash RED STATION® Base RED STATION® REDMAG™ (1.8", 2.5") RED STATION® REDMAG™ (1.8" (Mini) - ESATA, 1.8" (Mini) - USB 3.0) RED STATION® RED MINI-MAG® - ESATA / USB 3.0 RED STATION® RED MINI-MAG® - USB 3.1 |
Modules
| Sub-Category | Part Description |
| RED ONE | RED ONE® CF Module RED ONE® 1.8" SSD Module |
| DSMC | +1 Adaptor Module Battery Module (Dual) Carbon Fiber DSMC® 1.8" SSD Side Module DSMC® 1.8" SSD Side Module DSMC® Fan 2.0 (Top and Bottom) DSMC® Side Handle Pro Battery Module (Quad) Pro I/O Module Rear SSD Module RED MINI-MAG® Side SSD Module RED® Quickplate (Short) Module RED® Switchblade-M REDCAST® Module REDLINK® Development Kit REDMOTE® REDVOLT® XL Module DSMC2™ REDVOLT Expander |
| DSMC2 | DSMC2® Sidekick™ (Forged CF, Magnesium, and Woven CF) DSMC2® LCD/EVF Adaptor A DSMC2® LCD/EVF Adaptor B DSMC2® LCD/EVF Adaptor D DSMC2® Jetpack Expander DSMC2® Jetpack-SDI Expander DSMC2® REDVOLT® Expander DSMC2® RED® EVF Mount DSMC2® Top Handle DSMC2® Outrigger Handle DSMC2® Side Handle DSMC2® Base Expander DSMC2® V-Lock Battery Module DSMC2® Gold Mount Battery Module DSMC2® V-Lock I/O Expander DSMC2® Production Module (V-Lock and Gold Mount) |
Lenses, Lens Mounts, & Lens Accessories
| Sub-Category | Part Description |
| Lens | RED® Zoom Lenses RED® PRO Prime Lenses |
| Lens Mount | RED ONE® Nikon Mount DSMC® RED MOTION MOUNT® (PL and Canon) DSMC® S35 Canon Mount DSMC® S35 Ti Canon Mount DSMC® S35 Nikon Mount (Aluminum and Titanium) DSMC® S35 PL Mount 2.0 (Magnesium and Titanium) DSMC® Al Leica M Mount DSMC® VV Al Canon Mount DSMC® VV PL Mount 2.0 (Magnesium and Titanium) RED RANGER® Shimmed PL Mount DSMC® PL Mount |
| Lens Accessory | RED® Lens Control Motors RED® Lens Supports RED® 3-Axis Lens Control System RED FOCUS™ |
OLPFs
| Sub-Category | Part Description |
| DSMC | DSMC® IR Pass OLPF (Color and Monochrome) DSMC® Standard OLPF DSMC® Low Light Optimized OLPF DSMC® Skin Tone-Highlight OLPF DSMC® H₂O OLPF DSMC® Monochrome OLPF |
| DSMC2 | DSMC2® S35 Standard OLPF DSMC2® S35 Low Light Optimized OLPF DSMC2® S35 Skin Tone-Highlight OLPF DSMC2® S35 H2O OLPF DSMC2® VV Low Light Optimized OLPF DSMC2® VV Skin Tone-Highlight OLPF DSMC2® VV H2O OLPF |
Power
| Sub-Category | Part Description |
| RED ONE | RED ONE® Battery Plate Drive AC Power Adaptor AC Power Adaptor - 150w (RED ONE®) Battery Belt Clip (RED ONE®) |
| RED Li Battery | RED® Li Battery 7.2V RED® Li Battery Charger 7.2V |
| REDVOLT | REDVOLT® REDVOLT-V™ REDVOLT® Charger (Quad) |
| REDVOLT AA | REDVOLT® AA |
| REDVOLT XL | REDVOLT® XL |
REDRAY
| Part Description |
| REDRAY® Antenna |
| REDRAY® IR Remote w Batteries |
| REDRAY® Player |
Rigging
| Sub-Category | Part Description |
| RED ONE | RED ONE® Battery Plate Drive AC Power Adaptor AC Power Adaptor - 150w (RED ONE®) Battery Belt Clip (RED ONE®) |
| DSMC | DSMC® Quick Release Platform Pack RED® Arm (5" and 9") |
| DSMC2 | 15mm LWS Rod Support Bracket DSMC2® Production Top Plate DSMC2® RED® EVF Mount Adaptor DSMC2® Tactical Top Plate Production Handle |
Workflow
| Part Description |
| RED ROCKET® |
| RED ROCKET® Breakout Box |
| RED ROCKET-X® |
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